Privacy Policy

Connect & Grow Logistics ("Connect & Grow Logistics," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through connectgrow.in (the "Website") and our freight forwarding services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

We collect information you provide directly to us, including:

• Contact details such as your name, company name, email address, and phone number, submitted through our quote, contact, or lead forms.
• Shipment details you provide when requesting a quote or booking, including origin, destination, cargo description, weight, and volume.
• Tracking numbers and related shipment status information when you use our shipment tracking tool.
• Any documents or correspondence you send us in connection with a shipment.

We also automatically collect limited technical information when you visit the Website, including your IP address, browser type, device type, and pages visited, using cookies and similar technologies described below.

We use the information we collect to:

• Respond to quote requests and enquiries submitted through the Website.
• Arrange, document, and track ocean and air freight shipments on your behalf.
• Send booking confirmations, shipment status updates, and other service-related communications.
• Maintain accurate records for customs, carrier, and regulatory compliance purposes.
• Improve the Website and our services, and understand how visitors use the Website.

We may share your information with:

• Ocean and air carriers, customs brokers, and other logistics partners as necessary to arrange and complete your shipment.
• Service providers who support our operations, such as email delivery and website hosting providers, under confidentiality obligations.
• Regulatory or government authorities where required by law, such as customs or port authorities.

We do not sell your personal information to third parties.

The Website uses cookies and similar technologies, including analytics tools, to understand how visitors use the Website and to improve its performance. You can control or disable cookies through your browser settings; disabling cookies may affect some Website functionality.

We retain personal and shipment information for as long as necessary to provide our services, comply with customs, tax, and other legal obligations, and resolve any disputes. Retention periods vary depending on the type of record and applicable regulatory requirements.

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to object to certain uses of it. To exercise these rights, contact us using the details below.

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

As a freight forwarder coordinating shipments across borders, your information may be transferred to, stored, and processed in countries other than your own, including where our carriers, partners, or offices (including our Dubai, UAE entity) are located.

The Website and our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle your information, contact us at cs@connectgrow.in.